{"id":8184,"date":"2025-11-09T13:37:38","date_gmt":"2025-11-09T13:37:38","guid":{"rendered":"http:\/\/46.224.74.15\/sikayet-ve-kalite-politikasi\/"},"modified":"2025-11-26T14:55:03","modified_gmt":"2025-11-26T14:55:03","slug":"sikayet-ve-kalite-politikasi","status":"publish","type":"page","link":"https:\/\/peitrade.com\/tr\/sikayet-ve-kalite-politikasi\/","title":{"rendered":"\u015eik\u00e2yet ve Kalite Politikas\u0131"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Y\u00fcr\u00fcrl\u00fck tarihi: 9 Kas\u0131m 2025<\/p>\n\n<p class=\"wp-block-paragraph\">Bu Politika, PEI Trade taraf\u0131ndan B2B s\u00f6zle\u015fmeleri kapsam\u0131nda tedarik edilen taze\/dondurulmu\u015f tar\u0131m \u00fcr\u00fcnleri ve di\u011fer bozulabilir mallar i\u00e7in ge\u00e7erlidir.<\/p>\n\n<h2 class=\"wp-block-heading\">1) \u00dcr\u00fcn\u00fcn niteli\u011fi &amp; iadeler<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>\u00dcr\u00fcnlerin bozulabilir yap\u0131s\u0131 nedeniyle, ihracat y\u00fcklemesinden sonra fiziksel iade \u00e7o\u011funlukla m\u00fcmk\u00fcn de\u011fildir.<br\/>\u00c7\u00f6z\u00fcm; duruma ve s\u00f6zle\u015fme \u015fartlar\u0131na ba\u011fl\u0131 olarak, fiyat kredisi, geri \u00f6deme veya sonraki sevkiyatta ikame (yerine \u00fcr\u00fcn g\u00f6nderimi) yoluyla sa\u011flan\u0131r. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">2) \u015eik\u00e2yet s\u00fcreleri (var\u0131\u015f noktas\u0131ndaki teslimattan itibaren)<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>G\u00f6zle g\u00f6r\u00fcl\u00fcr hasar\/eksik \u00e7\u0131kma: <\/strong>Teslimattan sonraki 24 saat i\u00e7inde foto\u011fraflar ve teslim evraklar\u0131 ile birlikte bize bildirilmelidir.<\/li>\n\n\n\n<li><strong>Hemen fark edilmeyen kalite sorunlar\u0131:<\/strong> Teslimattan sonraki 48 saat i\u00e7inde bize bildirilmelidir.<\/li>\n\n\n\n<li>Bu s\u00fcrelerin d\u0131\u015f\u0131nda yap\u0131lan \u015fik\u00e2yetler, tan\u0131nm\u0131\u015f bir surveyor\/denet\u00e7i raporu ile gerek\u00e7elendirilmedi\u011fi s\u00fcrece reddedilebilir.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">3) Gerekli kan\u0131tlar<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>3) Gerekli kan\u0131tlar<\/li>\n\n\n\n<li>Net foto\u011fraflar\/videolar, s\u0131cakl\u0131k kay\u0131t cihaz\u0131 verileri (uygun oldu\u011funda) <strong>ve mevcutsa \u00fc\u00e7\u00fcnc\u00fc taraf survey\/denetim raporu<\/strong> (\u00f6r. SGS).<\/li>\n\n\n\n<li>Var\u0131\u015f noktas\u0131ndaki depolama\/elle\u00e7leme ko\u015fullar\u0131 ve al\u0131nan tedbirler.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">4) \u00c7\u00f6z\u00fcmler<\/h2>\n\n<ul class=\"wp-block-list\">\n<li>\u015eik\u00e2yet kabul edilirse, olas\u0131 \u00e7\u00f6z\u00fcmler \u015funlar\u0131 i\u00e7erebilir: fiyat kredisi, k\u0131smi geri \u00f6deme veya bir sonraki sevkiyatta \u00fcr\u00fcnle ikame.<br\/>Y\u00f6ntem; se\u00e7ilen Incoterms, sigorta kapsam\u0131 ve sorunun ciddiyetine ba\u011fl\u0131 olarak belirlenir. <\/li>\n\n\n\n<li>Al\u0131c\u0131n\u0131n hatal\u0131 elle\u00e7lemesi, gecikmi\u015f g\u00fcmr\u00fckleme veya uygunsuz depolama ko\u015fullar\u0131ndan kaynaklanan kay\u0131plar i\u00e7in herhangi bir \u00e7\u00f6z\u00fcm\/kompanzasyon y\u00fck\u00fcml\u00fcl\u00fc\u011f\u00fc do\u011fmaz.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">5) Incoterms &amp; Insurance<\/h2>\n\n<ul class=\"wp-block-list\">\n<li><strong>CIF\/CIP<\/strong> \u015fartlar\u0131nda, deniz y\u00fck sigortas\u0131 s\u00f6zle\u015fmeye uygun \u015fekilde taraf\u0131m\u0131zdan ayarlan\u0131r; Al\u0131c\u0131, sigortac\u0131n\u0131n s\u00fcreleri i\u00e7inde dosyalamay\u0131, bizim deste\u011fimizle, tamamlamal\u0131d\u0131r.<\/li>\n\n\n\n<li><strong>FOB\/CFR<\/strong> veya benzeri \u015fartlarda risk daha erken ge\u00e7er; Al\u0131c\u0131n\u0131n bu noktadan itibaren uygun sigorta korumas\u0131n\u0131 sa\u011flamas\u0131 gerekir.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">6) \u015eik\u00e2yet nas\u0131l iletilir?<\/h2>\n\n<p class=\"wp-block-paragraph\"><a><strong>claims@peitrade.com<\/strong><\/a> (veya <a>info@peitrade.com<\/a>) adresine, konu sat\u0131r\u0131nda:<br\/>\u201cCLAIM \u2013 [PO\/PI #] \u2013 [Product] \u2013 [Port\/Date]\u201d<br\/>ifadesi yer alacak \u015fekilde e-posta g\u00f6nderiniz.<br\/>Genellikle 2 i\u015f g\u00fcn\u00fc i\u00e7inde al\u0131nd\u0131 teyidi verir ve sonras\u0131nda dosyay\u0131 m\u00fcmk\u00fcn oldu\u011funca h\u0131zl\u0131 \u015fekilde sonu\u00e7land\u0131rmaya \u00e7al\u0131\u015f\u0131r\u0131z. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>Y\u00fcr\u00fcrl\u00fck tarihi: 9 Kas\u0131m 2025 Bu Politika, PEI Trade taraf\u0131ndan B2B s\u00f6zle\u015fmeleri kapsam\u0131nda tedarik edilen taze\/dondurulmu\u015f tar\u0131m \u00fcr\u00fcnleri ve di\u011fer bozulabilir mallar i\u00e7in ge\u00e7erlidir. 1) \u00dcr\u00fcn\u00fcn niteli\u011fi &amp; iadeler 2) \u015eik\u00e2yet s\u00fcreleri (var\u0131\u015f noktas\u0131ndaki teslimattan itibaren) 3) Gerekli kan\u0131tlar 4) \u00c7\u00f6z\u00fcmler 5) Incoterms &amp; Insurance 6) \u015eik\u00e2yet nas\u0131l iletilir? claims@peitrade.com (veya info@peitrade.com) adresine, konu sat\u0131r\u0131nda:\u201cCLAIM [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8184","page","type-page","status-publish","hentry"],"blocksy_meta":[],"mb":[],"featured_image_urls_v2":{"full":"","thumbnail":"","medium":"","medium_large":"","large":"","1536x1536":"","2048x2048":"","woocommerce_archive_thumbnail":"","woocommerce_thumbnail":"","woocommerce_single":"","woocommerce_gallery_thumbnail":""},"post_excerpt_stackable_v2":"<p>Y\u00fcr\u00fcrl\u00fck tarihi: 9 Kas\u0131m 2025 Bu Politika, PEI Trade taraf\u0131ndan B2B s\u00f6zle\u015fmeleri kapsam\u0131nda tedarik edilen taze\/dondurulmu\u015f tar\u0131m \u00fcr\u00fcnleri ve di\u011fer bozulabilir mallar i\u00e7in ge\u00e7erlidir. 1) \u00dcr\u00fcn\u00fcn niteli\u011fi &amp; iadeler \u00dcr\u00fcnlerin bozulabilir yap\u0131s\u0131 nedeniyle, ihracat y\u00fcklemesinden sonra fiziksel iade \u00e7o\u011funlukla m\u00fcmk\u00fcn de\u011fildir.\u00c7\u00f6z\u00fcm; duruma ve s\u00f6zle\u015fme \u015fartlar\u0131na ba\u011fl\u0131 olarak, fiyat kredisi, geri \u00f6deme veya sonraki sevkiyatta ikame (yerine \u00fcr\u00fcn g\u00f6nderimi) yoluyla sa\u011flan\u0131r. 2) \u015eik\u00e2yet s\u00fcreleri (var\u0131\u015f noktas\u0131ndaki teslimattan itibaren) G\u00f6zle g\u00f6r\u00fcl\u00fcr hasar\/eksik \u00e7\u0131kma: Teslimattan sonraki 24 saat i\u00e7inde foto\u011fraflar ve teslim evraklar\u0131 ile birlikte bize bildirilmelidir. Hemen fark edilmeyen kalite sorunlar\u0131: Teslimattan sonraki 48 saat i\u00e7inde bize bildirilmelidir. Bu s\u00fcrelerin d\u0131\u015f\u0131nda yap\u0131lan&hellip;<\/p>\n","category_list_v2":"","author_info_v2":{"name":"Mostafa Sabry","url":"https:\/\/peitrade.com\/tr\/author\/emostafaadel_jn8gcqbo\/"},"comments_num_v2":"0 comments","mfb_rest_fields":["title","blocksy_meta","featured_image_urls_v2","post_excerpt_stackable_v2","category_list_v2","author_info_v2","comments_num_v2"],"_links":{"self":[{"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/pages\/8184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/comments?post=8184"}],"version-history":[{"count":1,"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/pages\/8184\/revisions"}],"predecessor-version":[{"id":8185,"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/pages\/8184\/revisions\/8185"}],"wp:attachment":[{"href":"https:\/\/peitrade.com\/tr\/wp-json\/wp\/v2\/media?parent=8184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}