FAQs

Effective date: 9 November 2025 For B2B customers of PEI Trade – Pharaohs of Egypt for International Trade.For any conflict, the signed PI/contract prevails over this page.Quick links: • Terms & Conditions: /terms-and-conditions • Claims & Quality Policy: /claims-quality-policy • Payment & Shipping Terms (Quick Guide): /shipping-payment-terms

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Ordering & MOQ

1) What is your minimum order quantity (MOQ)?

We ship B2B as full containers (usually 40′ reefer for perishables). Mixed loads can be discussed depending on product compatibility and packing.

3) How fast can you prepare an order?

For in‑season items, typically 3–7 business days after deposit/LC readiness. Special specs or off‑season items may require more time.

2) Can I mix different products in one container?

Yes, where temperature and packaging are compatible. Final mix must respect food safety and stacking requirements.

Shipping & Incoterms® 2020

4) Which Incoterms do you offer?

We typically offer FOB (Egypt), CFR/CIF, and DAP/DPU where feasible. Responsibilities and risk transfer follow Incoterms® 2020. See /terms-and-conditions.

6) Who arranges booking and documentation?

We handle bookings and standard export documentation for our side of the chosen Incoterm; the Buyer handles destination formalities per the Incoterm selected.

5) From which ports do you ship?

Common origins: Alexandria, Damietta, Sokhna, Port Said. Destination ports depend on routes and carrier schedules.

7) Can you hold a vessel booking while I confirm?

Tentative holds are possible but space and rates are not guaranteed until confirmed. Peak seasons may require deposits.

Insurance & Risk

8) Who arranges cargo insurance?

Under CIF/CIP, we arrange marine cargo insurance per contract. Under FOB/CFR, Buyer arranges insurance from the risk‑transfer point.

9) What proof do you provide for temperature control?

Upon request, we share loading photos and temperature logs from the reefer unit/data logger.

Documentation & Compliance

10) Which documents do you provide?

Typically: Commercial Invoice, Packing List, Certificate of Origin, Phytosanitary Certificate (fresh), Fumigation (if required), and Bill of Lading/AWB. Extra certificates must be pre‑agreed.

11) Do you support MRL compliance and phytosanitary requirements?

Yes. We follow destination requirements and arrange phytosanitary inspection/documentation. MRL compliance is managed with approved farms and labs where applicable.

Quality, Inspection & Claims

12) Can you arrange third‑party inspection (SGS/Intertek/Bureau Veritas)?

Yes—pre‑shipment surveys can be arranged upon request. Scope/cost may affect lead time. See /claims-quality-policy.

14) When are returns accepted?

Due to perishability, physical returns are generally not feasible after export dispatch. Resolution is handled via agreed remedies as above.

13) What is your claim window on arrival?

Notify us within 24–48 hours of delivery (depending on issue visibility) with photos/evidence and—if possible—a third‑party report. Remedies may include credit/refund/replacement per contract and Incoterms. See /claims-quality-policy.

Payment

15) What payment terms do you accept?

Irrevocable LC at sight or TT (e.g., 30/70 or 50/50). Bank/FX fees are borne by the payer unless agreed otherwise. See /terms-and-conditions.

17) Can I cancel or change an order?

Changes/cancellations after booking/packing may incur costs already committed (packaging, inspection, logistics). Refer to /terms-and-conditions.

16) Do you accept digital asset payments?

Potentially, subject to prior approval and applicable law. FX/transfer fees and volatility risks are borne by the payer.

Temperature & Packing

18) How do you handle cold chain?

We use pre‑cooling, temperature‑controlled staging, and reefer containers (typically 0–4 °C for fresh produce). Palletization and airflow patterns are set to product specs.

20) Can you provide private label or custom packing?

Yes, for approved artworks and MOQs. Lead time may increase for printing and materials.

19) What packing formats are available?

Common formats include cartons (2/4/5/7/10 kg), plastic crates, and bulk bags depending on the product. See /packaging-specs (if available) or request a spec sheet.